Last updated: August 25, 2025

Strategy Session (one‑off)

– Full refund if you cancel ≥24 hours before your scheduled call.

– 50% fee if you cancel <24 hours before your call or do not attend.

– If we must reschedule for cause, we will offer the earliest available slot or a full refund at your choice.

 

Monthly Consulting (retainers)

– Billed monthly in advance and non‑refundable once the month begins.

– Cancel any time to stop future renewals (effective at the end of the current billing cycle).

– If a statutory “cooling‑off” right applies in your jurisdiction, we will honor it.

 

Package Deliverables/Audits

– Unless otherwise specified in writing, delivered documents, reports, or audits are non‑refundable once provided.

 

How to Cancel/Request a Refund

Email support@reefwave.com from your purchase email with your order ID and request. We typically process eligible refunds within 5–10 business days to the original payment method.